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Home > Our Services > Call Center Services

  Telemarketing

Call center services are one of the most sought after services in today’s competitive business world. Whether you need to set up a customer support center or market your product through telemarketing services, you would need professional call center services. An in-house call center can be an expensive affair both due to capital investment and recurring operational costs. Outsourcing is a proven concept that brings in cost advantages and operational efficiencies of a professionally managed unit.

Client Challenges:

  • Wide Reach
  • Human Interaction Desired by Prospective Clients
  • Phone interaction only during prefered timings of prospects
  • Data Protection - Misuse of Sensitive financial information & personal information.
  • Economical and Affordable Service

   What Ajax Offers:
  • Well trained, experienced and motivated agents full of drive and enthusiasm
  • Willingness and ability to work across all time zones
  • Dialler programmed to limit calling as per time zone restrictions, DNC lists strictly adhered to
  • Education and awareness programs on Data Protection
  • Experienced Managers to guide and oversee operations
  • Competitive rates that offer a clear cost advantage

Segments:

  • Education
  • Debt Management
  • Healthcare
  • I.T Products & Services

Business Value:

Ajax can help identify prospective clients and fix appointments.

Inbound Call Centre Services

Our experience in the Call Centre Industry provides us an opportunity to serve clients as follows:

Segments:

Healthcare - Ajax can set up dedicated in-bound call centres to provide a variety of services such as 'Support Center Mandatory for Drug Trials', 'Patient / doctor schedule confirmation', 'Technical Help desk' for pre and post sale support for medical equipment.

IT products & Services - Ajax can set up dedicated technical help desk to provide Level 1 support to I.T. Products which would be a critical differentiator with increasing shift towards SAAS.
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