• Pharmacovigilance
1. ICSR Processing
2. Expidited Reporting
3. MedDRA Coding
4. Legacy Cases Handling
5. Literature Screening
6. AE Call Center
7. Periodic Reports writing

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• Inbound Customer Support
1. Appointment confirmation for patients/doctors
2. AR follow up
3. Drug Trials support

• Technical Helpdesk/Customer Support
1. Medical equipment
2. IT products

• Clinical data management
1. Data Entry
2. Adverse events

• Domestic BPO services
1. Inbound customer support for White goods
2. Inbound customer support for IT products and software
3. Outbound calling for sales support

For each of these services, Ajax offers –

• Dedicated teams
• Security of confidential data
• Increased efficiency of operations that result in cost and process efficiencies for clients
• Short lead times to start work
• Competitive pricing and quality service

By outsourcing these services to us, clients can free up their talent pools to focus on their core area(s) of business and remain competitive in the market place.